Blue Ox Success Series: Frontline to Bottom Line — Why Great Service is Everyone’s Job

Description

Customer Service Success Series Workshop

We all as business owners, leaders and employees either thrive or die by our customer service. Too dramatic? Not at all. We can have the best service or product in the world but if we don’t deliver it in a culture of service to the customer, we will fail. Great customer service starts from the inside of the organization and reflects out. In this fun and engaging presentation, we will list and define the characteristics of winning organizational customer cultures as well as the behaviors everyone must perform to contribute to the bottom line. Front line success = Bottom line success. This presentation is for everyone who serves a customer and wants to be successful.

Who Should Attend

• Business owners, managers, supervisors
• Front line workers & those who serve customers
• Anyone creating a customer experience
  
  

About this Session

Businesses would be nowhere without their customers. And yet, noteworthy customer service seems to be disappearing. Learn how to provide excellent service to your customers at our October Success Series Workshop: Front Line to Bottom Line — Why Great Service is Everyone's Job. 

Presented by notable speaker Ted Schick, this presentation is a fun and practical look at customer service based on Ted's own real-life experience.

Filled with stories and examples, attendees will learn about the 4 pillars of exceptional customer service—the experience, relationships, reputation, and problem solving. In addition, Ted will outline 10 basic customer service behaviors—from attitude to how employees treat each other (the internal customer). Attendees will leave the workshop with the fundamentals and skills needed to provide excellent customer service.

Residing in Fredenberg Township, just north of Duluth, MN, Ted Schick is a professional speaker, corporate trainer, and consultant with his own business since 2009, Schick Corporate Learning. A retired naval officer who rose from the enlisted ranks, Ted has over 30 years of experience leading people.

With over 30 years in teaching, Ted holds a BA Business from the University of Wisconsin, Madison, received a teaching certificate from Bemidji State University, and a Master of Education from the University of Minnesota, Duluth.

Ted has served his community with Spirit Mountain Ski Patrol, local animal humane societies including Animal Allies and Friends of Animals as well as a mentor for Mentor Duluth. During the pandemic, he packed food at the Second Harvest Foodbank in addition to delivering for “Meals-on-Wheels.” Ted believes in all aspects of Servant Leadership.