Blue Ox Success Series: I Work for You: Lessons in Customer Service

Description

From the front line to the back office, your customer's experience is so important - it's what keeps them coming back time after time. Learn customer service best practices so everyone on your team can succeed.

Who Should Attend

• Business owners, managers, supervisors
• Front line workers 
• Anyone who wants to create an amazing customer experience

About this Session
Businesses would be nowhere without their customers. And yet, noteworthy customer service seems to be disappearing. Learn how to build a team ready to provide excellent service to your customers at our October Success Series Workshop: I Work for You: Lessons in Customer Service. 

Presented by notable speaker Ted Schick, this presentation is a fun and practical look at customer service based on Ted's own real-life experience of working a floor retail job during the pandemic.

Filled with stories and examples, attendees will learn about the 4 pillars of exceptional customer service—the experience, relationships, reputation, and problem solving. In addition, Ted will outline 10 basic customer service behaviors—from attitude to how employees treat each other (the internal customer). Attendees will leave the workshop with the fundamentals and skills needed to provide excellent customer service.

About the Speaker
Residing in Fredenberg Township, just north of Duluth, MN, Ted Schick is a professional speaker, corporate trainer, and consultant with his own business of 13 years, Schick Corporate Learning. A retired naval officer who rose from the enlisted ranks, Ted has over 30 years of experience leading people.

With over 26 years in teaching, Ted holds a BA Business from the University of Wisconsin, Madison, received a teaching certificate from Bemidji State University, and a Master of Education from the University of Minnesota, Duluth.

Ted has served his community with Spirit Mountain Ski Patrol, local animal humane societies including Animal Allies and Friends of Animals as well as a mentor for Mentor Duluth. During the pandemic, he packed food at the Second Harvest Foodbank in addition to delivering for “Meals-on-Wheels.” Ted believes in all aspects of Servant Leadership.