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Blue Ox Success Series: Stop Winging It! Turn Inquiries Into Clients

August 19, 2026 8:30 AM - 10:00 AM (CDT)

Description


Every inquiry is an opportunity, but most businesses don't have a consistent, intentional process for responding to them. Whether a potential client reaches out by phone, email, or text, what happens in those first moments often determines whether they move forward or move on.

In this interactive workshop, small business operations consultant Deb Mitzel will walk you through a practical framework for building an inquiry response that's specific, strategic, and effective. Through real examples and guided discussion, you'll learn what makes a response work and why, so you can go back to your business and build one that's truly your own. A downloadable workbook will be available after the session to guide you through the process step by step.

This is a must‑attend session for any business looking to grow their clients by creating a clear, consistent, and intentional first-response process.



Key Takeaways

  • Why your first response can make or break a sale.
  • Communicate what makes your business stand out.
  • Connect with your ideal client's needs from the start.
  • Create consistent responses for every inquiry.
  • Take home a proven framework and workbook.



Who Should Attend

This workshop is a great fit for any small business owner or team member who plays a role in responding to incoming inquires. If any of these sound familiar, this session is for you:

  • Business owners who want more clients.
  • Anyone who responds to customer inquiries.
  • Teams looking for a consistent response process.
  • Businesses ready to improve their first impression.
  • Anyone losing leads and wondering why.

No prior systems experience required.



Meet the Presenter

Deb Mitzel is a Small Business Operations Consultant with more than 30 years of corporate leadership experience. Based in the Brainerd Lakes Area, she works with small business owners who are great at what they do but often overwhelmed by the operational side of running it. Deb helps them build simple, strategic systems that create a better client experience, reduce administrative chaos, and free up time for the work that matters most. She facilitates two Peer 360 groups through the Brainerd Lakes Chamber of Commerce and is a longtime advocate for intentional business design.

Location

Brainerd Lakes Chamber of Commerce

in the CTC Room

Pricing

FREE to Attend for Chamber Members

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Contact Information

Name: Colleen Dols
Phone: (218) 822-7107
Email: cdols@explorebrainerdlakes.com
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