FRONT DESK STAFF

Hospitality, Leisure, and Travel
Perform outstanding guest service on a daily basis. Maintain interdepartmental lines of communication, and interact on a daily basis with guests and resort staff.

REPORTS TO:  Front Desk Manager

EXPECTATIONS:
The employee must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record.

ESSENTIAL DUTIES:

  • Completes guest check-in procedures. Post charges to guest accounts.
  • Cashes checks for guests according to approval policy.
  • Completes guest check out procedures. Settles guest accounts.
  • Handles cash, checks, credit cards, and direct billing requests properly.
  • Balances cash and all transactions at the close of each shift.
  • Operates POS system, and runs daily reports.
  • Manages safe deposit boxes and room keys, according to policies and procedures.
  • Assists during any emergencies and follows proper procedures.
  • Promotes and supports positive working relationships and communications with all Guests, Co-Workers and other departments.
  • Any and all other duties as assigned.

EDUCATION and/or EXPERIENCE:

  • Previous hotel-related experience beneficial.
  • Computer skills necessary.


REQUIREMENTS:

  • Must be able to pass Ruttger’s background check;
  • Talk; hear; see in color; adjust focus to include close, distance, depth, and peripheral vision;
  • Reach with arms and hands.
Powered By GrowthZone
Scroll to Top
Receive the latest news

Subscribe To Our Weekly Newsletter

Stay in touch with the Chamber community. 

By submitting this form, you are consenting to receive marketing emails from Brainerd Lakes Chamber.